British Gas admits smart meter error leaving customers unable to track usage – What We Know!

A British Gas van

British Fuel has admitted that their sensible meter prospects have been unable to trace their utilization by way of both the app or the web site for over two months.

Calling it a “glitch”, hundreds of thousands of their prospects can’t see what they’ve used throughout one of many largest surges in costs in current reminiscence. The price of dwelling disaster has seen payments soar leaving many anxious concerning the months forward.

The vitality agency says that the tech error has meant sensible meter customers haven’t seen any data since February 16. British Fuel say various prospects have been in contact however are reassuring the customers that they are going to nonetheless be receiving right meter readings and payments received’t be impacted.

Learn extra: Yorkshire households ‘already in poverty’ earlier than value disaster ask ‘how are we going to stay?’

Many purchasers have been moved from smaller vitality companies that went bust. A spokesperson for British Fuel spoke with MoneySavingExpert.com, saying: “We’re working to kind this subject and we all know that maintaining monitor of vitality utilization is absolutely necessary to our prospects proper now.



A British Fuel van

“They will nonetheless log into the app as regular however the glitch is stopping them from seeing their hottest utilization data. We hope to have this fastened quickly.

“This doesn’t have an effect on payments in any method or how consumption is being recorded.”

Have you ever been in a position to get your sensible meter readings from British Fuel? Tell us within the feedback beneath.

Talking to the Mirror, prospects have expressed their considerations over meters not working, massive readings and being unable to get the problems fastened rapidly. Jamie Watkinson-Harvey described British Fuel sensible meters as “merely not match for objective” and claimed one meter confirmed he was utilizing £2,400 per day.

“Ours has by no means labored since we moved into our new house in September 2021. Their precise meters have been defective and my husband and I have been profitable in an ombudsman criticism for service failures throughout the meter subject.

“Nevertheless, one factor BG haven’t bought proper is the interior sensible meter that is still unfixed. Since September we’re on our seventh sensible meter. That may be a low conservative guess.

“One mannequin mentioned I used to be utilizing £2,400 per day in electrical. The app solely has electrical information for February 13 and 14 now and I genuinely have no idea how they intend to rectify. On account of a defective meter we’ve been unable to regulate any of our vitality habits since shifting into our new property.”

The UK is in an vitality disaster following the worth of gasoline which has rocketed in current weeks.

Many vitality suppliers are out of enterprise which has prompted warnings of meals shortages in UK supermarkets.

House owners are being warned that anybody coming off low-cost, fastened vitality offers might be in for an enormous worth hike, even on the most cost effective tariffs. To keep away from a possible worth hike in vitality payments prospects can:

  • Stick to the worth cap for six months as costs may doubtlessly fall if the vitality market stabilises.
  • Swap to the most cost effective one or two-year fastened deal however you’ll must act quick – see right here for switching.

Listed below are a few of Ofgem’s urged comparability websites:

You can too attempt Look After My Payments and Confused.com.

Submit supply: In The Know