John Paton and his spouse, Sheila, arrived at Newcastle Airport once they have been instructed the automotive parking service he had paid for was “not in operation for the time being”. Regardless of shopping for his airport parking days earlier with Ryanair, John Paton and his spouse, Sheila, have been met with puzzled faces as a substitute of the meet and greet service by Looking4Parking he had paid for.
The couple, each 69, arrived in good time at Newcastle Airport and have been set to move to Malaga in Spain.
John claims he referred to as the quantity on the parking voucher he had been despatched by Ryanair – solely to seek out there was no-one to reply his name, or acquire his automotive.
The second time he referred to as, he claims a recorded message instructed him the service was “not in operation for the time being”.
The driving force, from Monkseaton in north Tyneside, mentioned it was fortunate they arrived early, in any other case they might have missed their flight.
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Ryanair operates 19 routes from Newcastle Airport and has defended Looking4Parking, saying the issue was with the automotive park operator, which was experiencing “operational challenges”.
A Ryanair spokesman instructed Categorical.co.uk : “The automotive park operation is official. ‘Looking4’ work with the operator at a number of UK airports.
“Looking4 stringently checks all operators and as quickly as they turned conscious that the automotive park at Newcastle was experiencing operational challenges, they have been instantly faraway from sale and refunded any prospects who have been inconvenienced.
“Moreover, as quickly as Ryanair turns into conscious of any buyer points, we then instantly elevate these with Looking4, who take the required motion.
“Mr. Paton was refunded £49.67 on fifteenth of March for the quantity paid, and a second fee of £66.99 was made on the thirty first of March which coated the extra fee the shopper wanted to pay on the airport.”
Nonetheless, John claims it took practically a month, and round 20 emails, earlier than the preliminary price of £49.67 was refunded.
A spokesperson for Newcastle Airport mentioned: “We not too long ago turned conscious of an illegitimate parking supplier claiming to supply a parking service at Newcastle Worldwide Airport.
“Since then, now we have labored intently with the automotive park consolidators to take away this unofficial product from the market to guard our passengers.
“If passengers need to guide automotive parking on the airport, we advocate they guide direct by the airport’s web site or through the Airport name centre to make sure they obtain an official on-site product.”
Categorical.co.uk have contacted Looking4Parking for an extra remark.
Put up supply: Categorical