Sadly, these guidelines don’t apply when switching from the Openreach community to suppliers with their very own infrastructure, like Virgin Media, Giganet, Hyperoptic, Neighborhood Fibre, and extra. Regulatory physique Ofcom is seeking to change the foundations in order that the identical “One-Cease” change course of applies, however this alteration received’t be enforced till April 2023.
If you happen to’re seeking to transfer from BT Broadband to Virgin Media, for instance, you’ll have to contact each suppliers individually to cancel your present package deal and organise the set up and set-up of your new web connection. If the set up dates don’t line up, this might go away you with out broadband for some time.
It’s value remembering that – whatever the broadband supplier that you just decide – you’ll at all times have a 14-calendar-day “cooling off” interval throughout which you’ll cancel your request to change broadband supplier with out being charged.
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